Final Presentation at Leaders Workshop 2018-19_Stefan Buchholz
July 29, 2019
July 29, 2019
July 24, 2019
July 12, 2019
By 22416
With the support of the SRA award, Emma McDaid, a 2017 Sylff fellow at the UNSW Business School, carried out her doctoral dissertation research concerning “sharing economy” through interviews of Uber drivers on active duty in Europe. In this article, McDaid shares her research findings as well as her personal experience and viewpoints on fieldwork.
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With the advent of sharing organizations, or platforms, like Uber and Airbnb, consumers and entrepreneurs have inherited more choice and flexibility. Sharing marketplaces are disintermediated, meaning that they operate without a middle partner, so information is shared by individuals online in a reciprocal fashion when they leave star ratings or reviews on their peers. As accounting scholars, we have been busy investigating the impact that such online ratings and rankings (the TripAdvisor ranking index and Amazon product ratings, for example) have on traditional notions of accountability and, indeed, how these mechanisms are responsible for a new audit society—an era heralded by a heavy focus on the verification of lived experience. However, a small number of us are also beginning to address how these metrics are used by organizations to manage platform users. For example, Uber drivers must maintain a customer rating of 4.6 stars (out of a possible 5 stars) in Sydney, Australia, if they want to maintain job security. A rating lower than this and “deactivation,” or dismissal, occurs. Hence, for these drivers, a 3-star rating often means the difference between being employed and being unemployed. In my research, in addition to conducting research in Australia, I have been able to travel overseas with the help of the Sylff travel scholarship to investigate how the rules of platform organizations affect the service providers who hold a key position in the value chain.
The Uber organization reflects a new kind of disaggregated labor market, accessible to its users through a technology application on a mobile device. It is the largest of the ride-sharing model, holding over two million drivers in partnership around the world. With Uber, the users are passengers who request a ride (consumers) and drivers who have the time, skill, and vehicle to provide the service (service providers). Physically, Uber’s service providers are globally distributed, rarely coming face to face with a manager in any centralized hub or factory floor; the nature of work also means that they rarely come face to face with each other. Indeed, the courts continue to deliberate over whether these drivers hold the status of employee or contractor. Regarding this, Uber has argued from the start that its drivers are independent contractors, citing the drivers’ freedom to choose when they source work through the application and the legalities surrounding freedom of uniform and insurance requirements. However, drivers counterargue employee status based on the control that Uber sets over remuneration rates and the limitations surrounding a driver’s rights in choosing trips and accessing such information as trip destination. But while the contractor-employee debate rages on, the critical role that drivers play in the value chain for the Uber organization is sharp and definite. They are the key stakeholders responsible for the creation of economic value for the Uber empire. And this is a valuation that is continuing to rise; the organization was recently valued as the wealthiest privately owned company in the world, with its market capitalization at US$62.5 billion.
Source: Retrieved from Business Insider, December 2015, https://www.businessinsider.com/uber-valuation-vs-market-cap-of-publicly-traded-stocks-2015-12.
Their unique conditions of work prompted me to investigate how drivers were being managed by the organization. Data collection and analysis is ongoing in this regard, but in the following paragraphs, I outline some of the reflections that I have formed from my 2017 and 2018 data collection in Europe and Australia. These reflections are twofold: the first is with respect to conducting field research in these new technologically mediated and disaggregated workforces, and the second regards the most material challenges that I feel Uber drivers are currently facing.
I initially collected data in Australia from around the end of 2015. But in 2017, using my Sylff SRA, I left Sydney and arrived in London to conduct field interviews. From there, I traveled on to Paris and Copenhagen. The duration of my research abroad was four weeks in total, and I conducted ten formal interviews with Uber drivers, which supplemented the interviews that I had conducted in Australia. While in Europe, I also gathered a significant amount of data from drivers via phone and through online chat rooms. Although I had mapped out the field and my intentions for data collection, I found that the logistics surrounding field interviews of this type meant that my plans changed frequently. I had to be resourceful and at times imaginative so that I could conduct interviews. Most Uber drivers work perilously hard, and although many expressed interest in being part of my research, interview times were often restricted to moments when demand was low on the application. It was not unusual to have drivers cancel an interview because they had just been pinged through their device for a trip. It was also not unusual to interview drivers before the sun came up, in coffee shops in suburbs surrounding airports—where they might expect a surging fare to come about soon. In short, without the humdrum of everyday organizational life, the field researcher needs to be sensitive to a highly changeable environment, building a significant degree of flexibility into their data collection plans. This requires more perseverance in the field, but being agile in an environment like this can also be deeply rewarding. When successful, researchers are immersed in the participant’s natural lived experience and thus extract a richer ethnographic account of the field.
In conducting the interviews, it became clear that Uber drivers are facing a number of challenges. Changes to the minimum fare for a trip, accessing Uber personnel to resolve pay disputes, and defending themselves against customer complaints are examples of some of the more rigorous challenges. These challenges have both economic and emotional effects on drivers. For example, when Uber entered the French market in late 2011, the minimum fare that a driver could demand was approximately €20. Over the past number of years, this has dropped down to €6, marking a 70% reduction. And while advocates for the organization will likely insist that higher minimum fares were required in order to enter new markets, many drivers have become financially vulnerable after signing on with high expectations. Drivers can also be financially vulnerable in times when their pay is incorrect, is delayed, or fails to arrive in their bank accounts—common war stories that participants offered. In these cases, they reach out to Uber through the “Help” function on the application—essentially a chat bot—waiting up to five days for an adequate, non-system-generated response. An Australian driver provided an example of a standard response issued at times like this in the image below.
Unsurprisingly, drivers go through a range of emotions in respect to this treatment. A sense of frustration was commonly expressed. While they accept that the terms and conditions of operating as a driver can often change, these unilaterally imposed rules often change without warning and explanation. Drivers describe having little control other than to start and stop driving. Driver John* commented, “They call it a partnership; there’s no partnership,” while another, Driver Mike*, explained, “See, I’m just a number. I’m just a nobody.” The setting of prices or fares by the technology proved most frustrating, as drivers believe they personally incur costs that should be built into the fare. Driver Paul* described the logic as follows: “They just don’t get it. They have no idea what it costs to run a motor vehicle. To us, us guys who do it full time, it’s a business, a small business. . . . Ask us. Have a round table conference. What are your costs? How can you set base fares and not know what people’s costs are?”
The drivers’ levels of take-home pay are inadequate, which is highlighted in an Australian government report that finds that their earnings fall short of the minimum wage (Stanford, 2018). This has led many people whom I have talked with to use metaphors of slavery when discussing the nature of platform work. And the use of technology as a tool to delegate terms and conditions on a platform does nothing to sooth the feelings of low self-worth that people doing this work experience.
These challenges exist for drivers in an environment where the customer’s voice has much more power than their own. Again, the Uber organization will say that customer complaints should be taken seriously, and indeed they should because of the nature of the service being sold. But drivers complain that their voices often go unheard when complaints are raised. At times like this, refunds are frequently and immediately given at the expense of the driver, and drivers are often deactivated from driving until they protest their rights. For this reason, many drivers now operate a dashcam in their vehicle—as a means to record trips and protect themselves in the event of an unfair complaint.
Dashcams are one of many responses to the position that drivers find themselves in. Other academic studies are reporting evidence that they have worked together to try to manipulate surge pricing by organizing mass deactivation, effectively gaming the technology (Mohlmann and Zalmanson, 2017), and that they continue to engage in strikes and efforts to join trade unions around the world. The precarious legal nature of the work is a problem faced by drivers fighting for change and for solutions to the challenges they face. In researching this field, it is hard not to empathize with their position. It is clearly one that belies the rhetoric often heard with regard to the sharing economy.
Uber has done great things for customer choice, achieving global disruption of an industry long considered the gold standard of secure economic sectors. Introducing competition has made transport more affordable and reduced unemployment rates. However, investment has fallen out of the taxi industry, with market value wiped from taxi plates in many major cities and reduced demand affecting that workforce. And taxi drivers have been vocal about these effects. But despite all the noise that Uber has created, it is important to be mindful of the challenges that are imposed on the Uber driver. We hear frequent hagiographic accounts of what it is like to “be your own boss,” in the media and in society in general, but less about the effects of working in these conditions. These are new industrial practices that use technology in new ways—creating, in effect, a new employee. Action in this regard may need to be taken if consumers want to responsibly enjoy the Uber service.
Mohlmann, Mareike, and Lior Zalmanson. “Hands on the Wheel: Navigating Algorithmic Management and Uber Drivers’ Autonomy.” Proceedings of the International Conference on Information Systems (ICIS 2017), December 10–13, 2017.
Stanford, Jim. “Subsidising Billionaires: Simulating the Net Incomes of UberX Drivers in Australia.” Centre for Future Work at the Australia Institute, March 2018.
*Names have been changed to preserve confidentiality.
July 10, 2019
Matías Ariel Chiappe Ippolito dropped by the Sylff Association secretariat in Tokyo on Tuesday, June 25, 2019. Chiappe received a Sylff fellowship in 2013–15 while attending El Colegio de México.
He is currently pursuing a PhD in international culture and communication studies at Waseda University in Tokyo. He also holds a teaching assistant position at Waseda’s Global Japanese Literary and Cultural Studies program, where he leads classes in academic writing and Japanese literature.
Originally from Argentina, Chiappe began studying Japanese in his home country and moved to El Colegio de México, where he received a master’s in Japanese studies. In his PhD dissertation, he is analyzing Japanese literary works in which Latin America is depicted or discussed. One Japanese novelist he is studying is Nobel laureate Kenzaburo Oe. Oe was invited to teach at El Colegio de México in 1976 and 1977.
Chiappe has a deep understanding of Japanese culture and literature and has translated several books from Japanese into English and Spanish. On June 29 and 30, 2019, he participated in the Asian Studies Conference at Saitama University, northwest of Tokyo, and presented a paper titled, “Utopian Images of Latin America in Japanese Literature: Catholic Redemptions in Kenzaburo Oe’s Post-Mexican Fiction.”
We hope he will make an important contribution to deeper ties and fuller understanding between Japan and Latin America.
July 3, 2019
Erika Mitsui, a Sylff fellowship recipient in 2015 while attending the Juilliard School as a violinist, visited the Sylff Association secretariat in Tokyo on Tuesday, June 18, 2019.
After graduating from Juilliard, Mitsui performed at various venues, ranging from concert halls to public places of all kinds. One such venue was an inpatient ward of the Weill Cornell Medical Center in New York City. This turned out to be a life-changing and inspiring experience, as she realized that music can help heal even the most seriously ill patients.
Seeing the reactions of the patients who were helped emotionally, Mitsui made up her mind to transition to a career in medicine, and she will start her studies in the MD program at the Vagelos College of Physicians & Surgeons, Columbia University, this coming August.
She feels that becoming a medical doctor will allow her to integrate her background in East Asian studies at Columbia (undergraduate) and music at Juilliard (master’s) with her desire to make a direct impact on patient’s lives and on the community. In addition to practicing clinical medicine, she hopes to pursue a career in research and health policy.
She is currently working on projects to perform music in hospitals in New York and in Japan. We wish her much success in whatever field she chooses to pursue.
June 27, 2019
By 24507
Ivo Strahilov is a Sylff fellow from Sofia University “St. Kliment Ohridski.” His doctoral dissertation scrutinizes the social construction of the ancient Thracian heritage and its uses in modern Bulgaria. With the support of the SRA award, he visited Paris where he explored the making of three museum exhibitions of the so-called Thracian treasures. In this article Strahilov discusses some of his findings and suggests a direction for future debate.
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The notion of “Europe” alongside its territorial borders is not self-evident, nor coherent. One of the major uncertainties in this seemingly apparent concept is marked by the tension between the western and eastern parts of the continent. During the last decades, this problem has been investigated at length in academic literature, and several new analytical paths have been opened. Scholars have questioned both the cultural cultivation of the idea of Europe and its various regions, which are differently positioned on the symbolic geography around the prestigious core.[1] The Balkan Peninsula or Southeastern Europe, which also includes Bulgaria, represents a peculiar case in this regard. Recent critiques have delved into the historical role of “the Occident” in the “invention” of “Eastern Europe” as a specific category that is rarely recognized as truly European.[2] Other studies have outlined a hegemonic Western discourse that ascribes the Balkans to a zone of backwardness between “Europe” and “the Orient,” seeing them in a predominantly negative way and reproducing their stigmatization.[3] This, however, is not simply a foreign categorization; it is also shared by the people in such countries as Bulgaria, where this traumatizing lack of Europeanness equally functions as a self-perception. On the other hand, Balkan political and intellectual elites adapt themselves to this framework, manipulate it, and take advantage of their position in diverse situations and with varying goals. This is why some authors have also underlined that Balkan states have appropriated this understanding and even contributed to the reinforcement of the “otherizing” discourse and thus to the regionalization of the continent.[4]
This rather complex constellation is one of the starting points of my doctoral research. Examining the museological representations of the ancient past, I hypothesize that Bulgaria exploits the potential of cultural heritage to overcome its assigned position at the margins of “Europe.” To explore this assumption, I focus on the international exhibitions of the so-called Thracian treasures. These exhibitions have been organized by the Bulgarian state for more than 40 years in some of the most prominent museums all over the world, including India, Japan, Canada, the United States, Mexico, Cuba, Russia, and especially Western Europe. This project originated in the early 1970s, and since then it has been an indispensable instrument of Bulgaria’s national cultural diplomacy, which involves significant political and academic commitment.[5] Today it is deemed by some historians the most successful cultural product of Bulgaria. At the core of the project are ancient archaeological objects excavated within the territory of the present-day country. Many of them are made of precious metals and provoke strong interest both in professional circles and in the general public. The exhibited objects themselves are traditionally attributed to the Thracian tribes that inhabited the area of present-day Southeastern Europe in antiquity.[6]
In 2015, however, the fundamental premises of this project were reconsidered. During the preparation of the upcoming exhibition for the Louvre Museum in Paris, it became clear that the long-held concept and reading of the ancient past are becoming a subject of tense negotiations. The remaking of the exhibition’s narrative, which was produced through a dynamic Franco-Bulgarian collaboration, highlighted the complexities of setting a new mutually agreed interpretation of cultural heritage. Hence, I decided to pay particular attention to this exhibition in order to track the dynamics underlying the process of social construction of heritage. Thanks to the SRA award I was able to conduct fieldwork in Paris in 2018, where I interviewed museums curators, archaeologists, historians, and other experts. I also explored different institutional archives and media reports, and I contextualized them further through examination of previous studies available in specialized libraries.
Opening of the exhibition “Découverte de l’art Thrace: Trésors des musées de Bulgarie” at Petit Palais Museum (Paris, 1974). © Archives of Petit Palais Museum.
The concept of the Thracian exhibition is a heterogeneous phenomenon with many aspects, but here I would like to underline its presentation in a Western European context. As mentioned above, one of the hypotheses of my dissertation is that the Bulgarian state introduced this self-representational strategy and mobilized precious ancient objects to compensate for its marginal position on the continent. Thracian heritage, in this sense, is one of the usable concepts for the desired symbolic repositioning because it supposedly refers to Europe’s origins. To put it in a simplistic way, ancient heritage “europeanizes” Bulgaria retroactively.
The making of the exhibition at the Louvre in 2015, however, revealed for the first time that the heritagization of the Thracian legacy and its valorization abroad could entail serious turbulences. My findings suggested that discrepancies had occurred not only between Bulgarian and French (together with other foreign) scholars, but also within Bulgarian academia itself—between museologists, art historians and archaeologists, and between politicians, administrators, and scientists. Although the discussions and preparations resulted in a well-publicized exhibition accompanied by a conference and a representative catalogue including a significant number of authors and institutions,[7] it is worthwhile to revisit the representational logic that underlies the Thracian exhibition as a phenomenon. There is no doubt that the latter is an essential promotional tool for contemporary Bulgaria, but it also raises some questions.
Promotional material of the exhibition “L’or des Thraces, trésors de Bulgarie” at Jacquemart-André Museum (Paris, 2006–2007). © Archives of Jacquemart-André Museum.
One of the questions comes from the fact that the Thracians’ legacy is spread across the territories not only of Bulgaria but also of neighboring countries—especially Romania, Greece, and Turkey. This is why their national historical disciplines have elaborated a rather ambivalent partnership on this issue.[8] Although with different intensity, they all research and popularize the Thracian past and thus transform it into a topical scientific problematic on a global level. The perimeter of their joint efforts is nevertheless restricted, and this limitation is exemplified by such exhibitions. The very act of an international presentation tends to legitimize a given national state as an heir of a certain legacy, and this is a well-known approach. A significant illustration here, captured in archival photos, is the Bulgarian national flag that covered the display cases in the museums during some inauguration ceremonies in the 1980s.
Admittedly, organizing glamorous events abroad that promote the official image of a country is understandable and expected within the framework of cultural diplomacy. The point here is whether, after becoming a member of the European Union, Bulgaria (and other respective states) should maintain the same strategy driven by national interests. Would it not be more appropriate for political and academic authorities to enable transborder and transnational cooperation in terms of cultural relations that would demonstrate the richness and complexity of Thracian heritage? Hopefully, such an approach, which reconsiders archaeological practices and broadens the horizon of historical reading, would be a modest response to rising nationalisms. Thus, I would argue for a new multinational Thracian exhibition that would gather together scholars as well as precious collections of national museums in Southeastern Europe and beyond.
Promotional material of the exhibition “L’Épopée des rois thraces. Découvertes archéologiques en Bulgarie” at the Louvre (Paris, 2015). © Archives of the Louvre Museum.
While academic and governmental inflexibility predominates in terms of advanced cooperation, we are also witnessing new tendencies. For example, in 2018 an agreement was signed between archaeological museums in North Macedonia, Bulgaria, and Serbia that envisages a joint exhibition on the Necropolis of Trebeništa. The ancient site is situated in the Republic of North Macedonia, but due to complex and controversial historical developments it was excavated consecutively by Bulgarian, Serbian, and Macedonian archaeologists. Thus, the objects that were found have been dispersed in the three countries, and their interpretations have been incoherent.
Time will show whether this project will succeed in reconciling national historiographies and overcoming the restrictive representational narratives that traditionally accompany heritage. Yet it is already a sign of positive and needed change. Surely such a collaborative process will be slow and difficult; it will require concrete efforts and provoke shared uneasiness. But if we manage to take such a step, we will have a greater chance of developing a more constructive understanding of the territory we live in. After all, this is the territory in which we will have to face many new challenges; and making out of the past something that further divides us is definitely not relevant to the more acute economic, social, and ecological threats that affect our lives. On the other hand, if we leave aside the representational aspects of heritage, perhaps there would be room for a type of archaeology that would be engaged in a different way. Instead of being a tool that supports tight national agendas, it could be a bridge between them. Instead of delivering “treasures” for the tourist industry that deepens the gap between local people and elitist touristic imagery, it could be in service of some larger issues or specific environmental needs of the explored region itself. In sum, going back “down to Earth,” tracking the old answers and new questions that Earth contains will eventually help us to realize that the presentation of ancient heritage in seemingly stable national categories is possible but is only one of many options.[9]
[1] On the concept of “Europe” see Delanty, Gerard. 1995. Inventing Europe: Idea, Identity, Reality. Basingstoke and London: Macmillan.
[2] See, e.g., Wolff, Larry. 1994. Inventing Eastern Europe: The Map of Civilization on the Mind of the Enlightenment. Stanford: Stanford University Press.
[3] See, e.g., Todorova, Maria. 2009. Imaging the Balkans (updated edn). New York: Oxford University Press; Goldsworthy, Vesna. 1998. Inventing Ruritania: The Imperialism of the Imagination. New Haven and London: Yale University Press; and Bjelić, Dušan I., and Obrad Savić (eds). 2002. Balkan as Metaphor: Between Globalization and Fragmentation. Cambridge and London: MIT Press.
[4] Mishkova, Diana. 2018. Beyond Balkanism: The Scholarly Politics of Region Making. London and New York: Routledge.
[5] The history of this exhibition is thoroughly presented and analyzed in Roumentchéva, Sofia. 2014. Exposer les Thraces. Les collections thraces de la Bulgarie. Politique d’exposition officielle à l’étranger de 1958 à 2013. Mémoire de recherche. Paris: École du Louvre.
[6] The chronological and territorial aspects are the subject of ongoing academic debates. A recent overview of the question about the Thracians is available in Valeva, Julia, Emil Nankov, and Denver Graninger (eds). 2015. A Companion to Ancient Thrace. Wiley-Blackwell.
[7] Martinez, Jean-Luc, Néguine Mathieux, Alexandre Baralis, Milena Tonkova, and Totko Stoyanov (eds) 2015. L’épopée des rois thraces: Des guerres médiques aux invasions celtes 479-278 avant J.-C. Découvertes archéologiques en Bulgarie. Paris: Musée du Louvre/Somogy éditions d’Art.
[8] Marinov, Tchavdar. 2016. Nos ancêtres les Thraces. Usages idéologiques de l'Antiquité en Europe du Sud-Est. Paris: L’Harmattan.
[9] Part of this conclusion has been inspired in a certain way by Latour, Bruno. 2018. Down to Earth: Politics in the new climatic regime (translated by Catherine Porter). Cambridge: Polity Press.
June 12, 2019
Christiane Wüllner and Jörn Benzinger, standing center, with members of the Sylff Association secretariat.
On May 20, 2019, Christiane Wüllner and Jörn Benzinger of Ruhr-University Bochum (RUB) visited the Sylff Association secretariat in Tokyo. Wüllner is currently the managing director of the RUB Research School and a key member of the RUB Sylff Steering Committee. Benzinger is the coordinator of international affairs. The two, on their first visit to Japan, were attending university fairs in Tokyo and Osaka to invite prospective students to apply to RUB.
It was also an opportunity to discuss the Sylff new scheme at RUB in 2017. RUB has launched a uniquely structured “Sylff College” with a mission to facilitate multidisciplinary research. The first group of Sylff fellows share an academic theme, “forced migration,” enabling each to develop his or her research while collaborating in various ways, such as organizing international academic conferences. Other students and professors have become interested in this theme, and the group has subsequently grown.
We hope that “Sylff College” evolves in creative and positive ways in the years ahead.
May 24, 2019
Paulina Berrios, a Sylff fellowship recipient in 2003–04 while attending the University of Chile, visited the Sylff Association secretariat in Tokyo on Thursday, March 7, 2019. She is currently an administrator in the Institutional Research Office of the University of Chile in Santiago.
Visiting Japan for the fourth time, Berrios attended an international conference on academic teaching and research in the knowledge society, hosted by the Research Institute for Higher Education, Hiroshima University, on March 4–5, 2019. At the conference, Berrios made a presentation on the “Academic Profession in Chile: The Fieldwork Experience and Some Preliminary Findings.”
Berrios’s core academic interest has been the working conditions of the teaching staff at Chile universities. Now that she has become an administrator at the University of Chile, she is able to examine the issue from the viewpoint of both a researcher and a practitioner, adding depth and balance to her insights.
Berrios, presenting on her Sylff Research Abroad experience at 2014 Sylff Administrators Meeting in Tokyo.
Berrios has continued to engage with the Sylff community during the course of her career. She has conducted research abroad with an SRA grant, has served on the Sylff Fellows Council, and was invited to make a presentation at the Sylff Administrators Meeting in 2014. We hope to continue working closely with her and will be supporting any initiatives on strengthening networking among University of Chile Sylff fellows.
May 24, 2019
May 24, 2019